Thank you for shopping with Generalmens. We are committed to delivering your beauty and fitness products safely and as quickly as possible. Please read our Shipping Policy below.

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Order Processing

• Orders are processed within 1–3 business days after payment has been successfully received.
• Orders are processed Monday through Friday, excluding weekends and public holidays.
• During peak seasons, promotions, or holidays, processing times may take slightly longer.

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Shipping Time

Estimated delivery times:

Please note that these are estimated delivery times and are not guaranteed.

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Shipping Costs

Shipping charges are calculated during checkout based on your delivery location and selected shipping method.

From time to time, we may offer Free Shipping on selected products or promotional campaigns.

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Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information (where available).

Please allow 24–72 hours for tracking information to become active after shipment.

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Delivery Delays

Although we work hard to ensure timely delivery, delays may occur due to factors beyond our control, including:

• Customs inspections
• Severe weather conditions
• Public holidays
• Courier service disruptions
• High order volumes

Generalmens is not responsible for delays caused by shipping carriers or customs authorities.

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Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If an incorrect address is provided:

• We may not be able to modify the order once it has been processed.
• Orders returned due to an incorrect address may require additional shipping charges for reshipment.

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Lost or Damaged Packages

If your order arrives damaged or is lost during transit, please contact us as soon as possible.

Include:

• Your Order Number
• Your Full Name
• Photos (if the package or product is damaged)

We will work with the shipping carrier to resolve the issue promptly.

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Customs & Import Duties

For international orders, customs duties, taxes, or import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer and are not included in the purchase price or shipping fee unless otherwise stated.

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Multiple Shipments

If your order contains multiple products, they may be shipped separately depending on stock availability or warehouse locations.

You will receive tracking information for each shipment where applicable.

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Failed Delivery Attempts

If delivery cannot be completed because:

• The customer is unavailable
• The address is incorrect
• The package is refused

the shipping carrier may return the package. Additional shipping fees may apply if reshipment is requested.

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Order Changes & Cancellation

If you need to change or cancel your order, please contact us within 12 hours of placing your order.

Once an order has been processed or shipped, we may not be able to make changes or cancellations.

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Contact Us

If you have any questions regarding our Shipping Policy, please contact us:

Generalmens

Customer Support Email:
raviranjansingh8055@gmail.com

We aim to respond to all customer inquiries within 24–48 business hours.